FAQs

Have questions about diabetes devices or need support? Our team is here to help.

Getting Started

What does the AT-Patch monitor do?

The AT-Patch is a wearable ECG monitor that continuously records the electrical activity of your heart while you perform your normal daily activities. Continuous monitoring helps doctors detect irregular heart rhythms that may not appear during short tests.

How do I know the AT-Patch is working?

Once applied correctly, the device automatically records ECG data.
 You typically will not see lights or hear sounds while the monitor is operating normally.

Does the AT-Patch use Bluetooth, Wi-Fi, or cellular technology?

AT-Patch monitors record ECG data internally during the monitoring period.
 Data is analyzed after the monitoring session is completed and the device is returned.

How long does insurance verification take?

After the monitoring period ends and the device data is analyzed, a report is generated and sent to your healthcare provider. Your doctor will review the results with you and discuss any next steps.

Your Activities

Can I exercise while wearing the AT-Patch?

Light daily activities are generally acceptable.
 Avoid excessive sweating or strenuous exercise unless advised by your healthcare provider.

Can I shower while wearing the device?

After the first 24 hours, short showers are usually acceptable.
 Avoid soaking the device in water such as baths, pools, or hot tubs.

Can I travel while wearing the AT-Patch?

Yes. The device is designed for continuous monitoring during normal daily routines, including travel.

End of Monitoring

How long should I wear the AT-Patch?

Your doctor will determine the monitoring duration.
 AT-Patch devices support up to 7-day or 14-day continuous ECG monitoring, depending on the prescribed model.

What happens after the monitoring period?

After the monitoring period ends, the ECG data is analyzed and a detailed report is prepared for your healthcare provider to assist with diagnosis and treatment planning.

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